About Us
At CDL Logistics it's not about putting things in boxes, it's about leveraging our 20 years of experience to fulfil your specific business needs. We use your own business objectives along to develop a logistics solution that goes beyond traditional beverage fulfilment and focuses on the customer experience.
We supply clients with a dedicated Client Service Manager, backed by a Customer Service team, with the training and experience to provide a personalised and professional service, including:
- Overall management of the account, including production reports
- Supervision of call centre operations
- Liaison with all end users
- Cooperation with all counterparts to continually refine our service and streamline operations
- Administration of specialised requests
- Adherence to service levels
CDL always looks to proactively increase efficiencies and pass on the benefits to our clients, thereby providing the best partnership possible.
Common measures adopted across the business include:
- Stock holding analysis for aged and redundant products.
- Identification of half pallets and relocation to denser storage areas.
- Creation of time cycles for larger stock lines, enabling the client to drive towards 'Just-in-Time'.
- Relocation of fast moving stock to easily accessible locations.
- Uploading of orders on IFS without extra administrative costs.
- Performance monitoring of the clients' suppliers in terms of efficiencies.
At CDL Logistics we focus on what really matters; getting your message to the right audience at the right time. We distribute by the most cost-effective method whenever possible. We use Royal Mail, couriers or our own vehicles, and can despatch same-day, next day or economy. Or try our 'Just in Time' service, where orders are picked, packed or collated and ready for collection or delivery before the end of the working day. All consignments are despatched with invoice/delivery notes detailing goods enclosed, and where the facility exists, can be tracked and proof-of-delivery advised.
CDL provide real-time tracking on all orders that can be viewed at any time via our integrated fulfilment system (IFS) extranet.
UrbanDrop
UrbanDrop Originally established in 2000 as a parcel collection service, UrbanDrop attempted to solve the problem of deliveries to consumers who were not at home by enabling deliveries to be sent to a convenient pick-up point. UrbanDrop has since been revamped and re-launched as a quick and efficient parcel delivery service. With Urbandrop you can send parcels easily via several 'dropzones' around the south east London area. Visit our brand new website for more details: www.urbandrop.com
